Frequently Asked Questions
A practical guide to order review, QC media, payment confirmation, delivery tracking, returns and warranty support, privacy expectations, and service questions before dispatch.
Acquisition & Settlement
Order handling is reviewed manually so availability, configuration, payment route, and dispatch timing are not assumed from a generic checkout screen.
How are orders reviewed?
Support first checks the model reference, requested configuration, destination, and any practical constraints. You receive a clear confirmation of what is available before the order moves into preparation.
How are payment options confirmed?
Available payment options are confirmed during order review. No payment method or dispatch detail should be assumed until support confirms the order record and the next step.
What happens after the order is accepted?
The order moves into preparation, QC media collection, final client review, and dispatch planning. The record is kept around the model, QC media, delivery details, and any support notes you provide.
Quality Assurance
The goal is to make the visible condition, alignment, finish, and basic movement behavior clear before the item leaves preparation.
Will I see the exact item before dispatch?
QC media is reviewed before dispatch. The review normally focuses on visible alignment, finish, date position, and the general presentation of the prepared item.
Can I request another QC check?
If a visible issue is unclear, request a specific additional angle or short clarification. The most useful requests point to one exact area rather than asking for a complete repeat of the review.
What movement checks are included?
Basic checks can include winding feel, crown function, date operation when applicable, and timing-machine evidence where available. These checks support practical dispatch review and do not replace long-term servicing.
Global Logistics & Customs
Delivery planning is handled order by order. Carrier, route, and documentation details depend on destination and the confirmed shipment path.
Which delivery services may be used?
Orders are dispatched through a tracked express service when the shipment is ready. Depending on destination and route, support may reference carriers such as FedEx or DHL.
What should I know about local import rules?
Each destination has its own local import rules. Support can explain the planned shipping path, but destination outcomes and local requests are controlled by the destination authority and carrier process.
How are returns and warranty issues handled?
Returns and warranty support starts with the order record, QC media, delivery record, and clear photos or video of the issue. Support will explain the practical next step after reviewing the evidence.
Horological Specifications
Specification questions are best answered against the exact model reference, because case size, movement architecture, bracelet style, and finishing can vary by configuration.
Can you confirm movement and case details?
When the reference is clear, support can confirm available notes about case size, bracelet style, visible finish, and serviceable movement architecture. If a detail cannot be verified, it should remain unlisted.
Can the item be used in water?
Water exposure should be treated conservatively unless a pressure test has been performed by a qualified local service provider. Keep crowns fully secured and avoid unnecessary water contact.
How should I request after-sales support?
Use the same contact path with your order reference, photos or video, a short description of the issue, and the date it appeared. Clear evidence allows support to respond faster and avoid repeated questions.
Need a specific answer?
For order-specific support, use the contact form and include the reference, destination, and the exact question you need confirmed. For policy details, review returns and warranty and privacy before placing an order.