Before you order
Practical questions, clear answers.
Use these answers to prepare a focused model inquiry. Order-specific details should always be confirmed through the verified support channels.
Choosing a watch
What should I include in a model inquiry?
Include the brand, model family, reference number or product URL, plus the configuration detail you want to confirm.
How should I compare two listings?
Compare the stated case size, material, dial, bezel, bracelet or strap, and movement on each product page.
Review and dispatch
What can I ask to review before dispatch?
Ask which product, movement and timing material is available for the selected watch. Availability can differ by order.
Why should I keep the product URL?
The URL keeps the exact listed model attached to later questions and reduces ambiguity between similar references.
Orders and support
Where can I ask about payment or delivery?
Use the verified support channels on the Contact page. The support team can provide the current information for the destination and order context.
Where are returns and warranty details?
Review the current Returns and warranty page before confirming an order, and ask support if a term needs clarification.
Need a specific answer?